* Please note, we DO NOT offer price difference refunds during further markdowns * For health reasons we do not exchange, credit or refund lingerie unless faulty. * The returned item(s) must be unworn, unwashed, or otherwise unused with original swing tags/labels attached. * If you request a refund/credit, the purchase price (excluding the delivery charges) will be refunded/credited after we have received the item(s) back and have confirmed that the conditions above have been met. Refunds will only be credited to the credit/debit card of the purchaser. * With the exception of faulty items, you are responsible for the cost of delivering the item back to us, * Unfortunately, there are no exchanges, credits or refunds on SALE items unless faulty. * Latex must be sealed & unopened. Opened, worn, or ripped latex will not be accepted for refund and will be returned to sender. * Hosiery must be sealed & unopened. Opened & worn hosiery will not be accepted for a refund and will be returned to sender. * WHAT IF IT’S FAULTY? We always do our best to ensure that all products are in excellent condition. However, if you do receive a product with a manufacturing fault, we are happy to replace, exchange or refund the item, if it is returned within 90 days of the original purchase.